So today I get a bizarre email from a Children’s Organization telling me to remove their logo off our site. They obviously didn’t want exposure or someone supporting their cause. I have never been so throw back by such an odd request. Below I copied the emails she sent.
use of our logo on your website
Your site was brought to my attention because you are displaying our logo. In addition, you make the statement "Support CC Gaming. Support The Kids In Need."
Can you please explain why you are displaying our logo and making this statement? How is a customer of yours, or your company, providing our organization with any support?
In the meantime, please remove this graphic from your website.
Thank you,
Jenn Howard
Director of Technology
Director of Technology
Kids In Need Foundation | School Supplies. Changing Lives.
3077 Kettering Blvd., Suite 114 | Dayton, OH 45439 | www.kinf.org
Office: 937-296-1230, ext. 304 | Mobile: 937-545-0009 | Fax: 937-296-1215 | jennh@kinf.org
Office: 937-296-1230, ext. 304 | Mobile: 937-545-0009 | Fax: 937-296-1215 | jennh@kinf.org
Connect with us:
Twitter: @kidsinneed
Facebook: facebook.com/kidsinneed
My Response to this:
Jenn,
First of all, I will gladly have the image removed from our site, I will send over the message today to have that done.
This was put up on our site because of the support through “OURVENDOR” We only purchase game accessories from your company through “OURVENDOR” for that purpose.
We also did a end of the your Inventory blow out and sent 100% of the money to a contact thorough your Facebook page. (about $3200.00 I do believe, January 2010)
I didn't realize that you wouldn't want any extra support or funds from our company. It shows me that obviously the money didn't get to the right person or the kids in need at all or you wouldn't be talking to rudely to me about trying to help out.
No worries, no further support will be given, nor any purchases of merchandise that supports your cause will be given.
I DO want a contact from someone in your organization that can explain to me where our donation was made.
Glen Martin
First of all, I will gladly have the image removed from our site, I will send over the message today to have that done.
This was put up on our site because of the support through “OURVENDOR” We only purchase game accessories from your company through “OURVENDOR” for that purpose.
We also did a end of the your Inventory blow out and sent 100% of the money to a contact thorough your Facebook page. (about $3200.00 I do believe, January 2010)
I didn't realize that you wouldn't want any extra support or funds from our company. It shows me that obviously the money didn't get to the right person or the kids in need at all or you wouldn't be talking to rudely to me about trying to help out.
No worries, no further support will be given, nor any purchases of merchandise that supports your cause will be given.
I DO want a contact from someone in your organization that can explain to me where our donation was made.
Glen Martin
--
CC Gaming Corporate
CC Gaming Corporate
No Response from Jenn – I write:
|
Jenn,
Are you aware that all the product that we buy from “OURVENDOR” has a sticker and or tag on the item that we sell in our retail store?
Would you like for us to remove all those labels from the product that we purchase from “OURVENDOR” before we place it in our retail store?
Are you aware that all the product that we buy from “OURVENDOR” has a sticker and or tag on the item that we sell in our retail store?
Would you like for us to remove all those labels from the product that we purchase from “OURVENDOR” before we place it in our retail store?
Still No Answer – I write:
Jenn,
One last thing, the logo is being removed as we speak.
I called “OURVENDOR” just now and informed them not to send us anymore product with your logo on it or we will not be purchasing from them again.
I have NEVER heard of a Children organization that didn't want exposure or support. But duly noted.
Have a nice day
One last thing, the logo is being removed as we speak.
I called “OURVENDOR” just now and informed them not to send us anymore product with your logo on it or we will not be purchasing from them again.
I have NEVER heard of a Children organization that didn't want exposure or support. But duly noted.
Have a nice day
FINALLY I GET A RESPONSE:
| show details 2:35 PM (5 hours ago) |
“OURVENDOR” is the company that manufactures and distributes video game accessories. We are Kids In Need Foundation, a national nonprofit that provides free school supplies to children “OURVENDOR” and Kids In Need Foundation have a licensing agreement in which part of the profits they receive from any product they sell with the Kids In Need Foundation logo on it is given as a donation to our nonprofit. You do not purchase anything from us, but from “OURVENDOR” I am not sure I understand how your profit from your sales of these items correlates to your company providing support directly to us.
I would assume that the money from your inventory blowout was sent to “OURVENDOR” not Kids In Need Foundation, but correct me if I am wrong. I see no records of a donation, but if you did indeed do that through a Facebook contact, there is no telling what happened there.
I was not asking for any support or funds from your company, I was simply asking how your company was providing support to make the statement on your page. I had the thought that it was related to “OURVENDOR” but did not want to make any assumptions, which is why I simply emailed a couple quick questions to get things sorted out.
I hope this helps clears things up for you. I suggest contacting “OURVENDOR” directly to get anything else worked out, since that is who you appear to be doing business with, and not us. Again, if you believe that you did make a donation directly to us, please follow up with some details so that I can get it sorted out.
While I've responded here, I have received 2 more emails from you. Just for your reference, if the answer to my simple, initial question was that you purchased product from “OURVENDOR” that in turn supported us, I would have just asked that you provided a link with the logo to this page “WWW.OURVENDOR.COM” so that all roles were clearly represented.
Thank you,
Jenn Howard
Director of Technology
Director of Technology
Kids In Need Foundation | School Supplies. Changing Lives.
3077 Kettering Blvd., Suite 114 | Dayton, OH 45439 | www.kinf.org
Office: 937-296-1230, ext. 304 | Mobile: 937-545-0009 | Fax: 937-296-1215 | jennh@kinf.org
Office: 937-296-1230, ext. 304 | Mobile: 937-545-0009 | Fax: 937-296-1215 | jennh@kinf.org
Connect with us:
Twitter: @kidsinneed
Facebook: facebook.com/kidsinneed
| show details 3:42 PM (4 hours ago) |
so you are telling me I need to place a link on my website informing my customers of where I buy my inventory from?
Yeah that makes perfect sense. Let me give customers a link to my supplier.
I removed it, we will not purchase anything further from anyone that supports your cause.
Who is your manager over there?
Yeah that makes perfect sense. Let me give customers a link to my supplier.
I removed it, we will not purchase anything further from anyone that supports your cause.
Who is your manager over there?
| show details 4:30 PM (3 hours ago) |
You are continuing to email me, but will not return my calls, so I'm afraid that means we will not be able to sort this out over the phone as I had hoped. I believe this was a misunderstanding, and perhaps over-exaggeration on both parts, and I apologize for that. I certainly was not trying to be rude with you in my initial email, just ask a few questions to understand why your website was stating your support with a graphic and no link or information.
I do not work in sales, so the thought of providing a link to your supplier never crossed my mind. But as you have explained, I can see how that would not be something you wish to do. My apologies. I see in a case like that, a link to our site would have been more appropriate, rather than no link at all or a link to “OURSUPPLIER”.
I did notice your blog post as well, which also saddens me that you would take the time to post rather than return my calls. And for what it is worth, you note "no reply from Jenn Howard" - while all of those emails from you came in during a 30 minute span, I was speaking with our accountant to determine if we had information regarding your $3200 donation. She was not able to locate anything. If it was in fact a donation to us and was sent to “OURSUPPLIER”. they should have noted it to us, as it would have been a special circumstance and you would deserve the recognition for that donation. We would like to make that part of things right, regardless of your future business choices. So again, if you could provide me with any more information regarding that donation, I would greatly appreciate it.
Our managing director is ******** and you can reach her at ***-***-****, ext ***. She is the one that received the initial email about your website and asked me to look into it, so she is aware of the situation.
________________________________________________________________________________________
| show details 5:14 PM (2 hours ago) |
Jenn,
I am not in the office today. So I am unaware that you have called me.
What is the difference of me having a logo saying I support you VS it being a link to you?
It wasn't a link to begin with.
Who would have emailed you in the first place telling you that a video game company was supporting you?
and how and why was this a problem for your organization?
I don't understand that.
You are making this a bigger issue than needed.
I am very disappointed in how I was approached.
You demanded it be removed knowing that the only place it could be pertaining to was “OURSUPPLIER”. products.
I am not in the office today. So I am unaware that you have called me.
What is the difference of me having a logo saying I support you VS it being a link to you?
It wasn't a link to begin with.
Who would have emailed you in the first place telling you that a video game company was supporting you?
and how and why was this a problem for your organization?
I don't understand that.
You are making this a bigger issue than needed.
I am very disappointed in how I was approached.
You demanded it be removed knowing that the only place it could be pertaining to was “OURSUPPLIER”. products.
How have I stepped out of bounds by promoting you? AGAIN I don't understand.
I didn't care about the money, I did it because I had it and wanted to help children in need, but
instead of communicating with me you ran around trying to figure out if I gave you a donation or not.
This wasn't even the point, the point was that you wanted to know how and why I was saying I supported
you. Otherwise wouldn't have even brought it up.
An over exaggeration on both our parts? What does that suppose to mean?
Sounds to me that a competing video game company didnt like the fact we were advertising this and you come at
me about it.
I called and talked to” SALESREP” at “OURSUPPLIER”. today and he didn't know why you would be writing me such an email either.
I removed the image as requested.
and YES I am upset how you came at me about this.
I will not in any way claim to help or support you in the future so problem solved.
I didn't care about the money, I did it because I had it and wanted to help children in need, but
instead of communicating with me you ran around trying to figure out if I gave you a donation or not.
This wasn't even the point, the point was that you wanted to know how and why I was saying I supported
you. Otherwise wouldn't have even brought it up.
An over exaggeration on both our parts? What does that suppose to mean?
Sounds to me that a competing video game company didnt like the fact we were advertising this and you come at
me about it.
I called and talked to” SALESREP” at “OURSUPPLIER”. today and he didn't know why you would be writing me such an email either.
I removed the image as requested.
and YES I am upset how you came at me about this.
I will not in any way claim to help or support you in the future so problem solved.
SO UPDATE:
WE FOUND OUT THAT A COMPETING VIDEO GAME STORE / COMPANY DIDN’T LIKE THE FACT THAT WE ARE SUPPORTING CHILDREN IN NEED AND CALLED THE FOUNDATION TO ASK US TO REMOVE IT.
I WAS INFORMED BY “OUR VENDOR” THAT WE HAVE ALL RIGHTS TO USE THE LOGO SINCE WE ARE A DISTRIBUTOR OF THE PRODUCTS INFACT SUPPORTING THE FOUNDATION.
SO WE ARE TORN…. PLACE THE LOGO BACK UP AND SUPPORT THE FOUNDATION ON OUR SITE?
HELL NO!
CARE THAT THE OTHER GAME STORE THINKS THEY WON THIS LIL BATTLE? YEAH MAYBE
BUT THE KID’S STILL GET THE SUPPORT FROM US ANYWAY BECAUSE WE PURCHASE THOSE PRODUCTS THAT SUPPORT THEM.
(oh by the way here is their logo, perhaps this is the kind of support they would rather have) Yes Jenn I made a link for you! oh look I'm promoting you right now
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